Análisis de la Rotación de Personal en Agencia Aduanera y Naviera Reyes Del Comercio S.A. Tegucigalpa Honduras año 2026
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2026-07-01
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Universidad TecnológicaCentroamericana UNITEC
Resumen
El análisis de la rotación de personal en la Agencia Aduanera y Naviera Reyes del Comercio
S.A. surgió a partir de la problemática evidenciada durante el período 2023-2025. El objetivo
general de la investigación fue analizar los factores, los costos asociados y los índices de rotación
registrados en dicho período. Teóricamente los factores estudiados se fundamentaron en la teoría
de Dos Factores de Herzberg. Se estudiaron tres variables y la investigación se desarrolló bajo un
enfoque mixto, alcance descriptivo, método deductivo y diseño no experimental. Como técnicas
de recolección de datos se emplearon la encuesta y la entrevista. Entre los principales hallazgos se
identificó que los colaboradores perciben incumplimiento en las prestaciones de seguridad social;
asimismo, ambigüedad en la definición de funciones e inconformidad con los mecanismos de
compensación de horas extras. No obstante, se encontraron factores motivacionales valorados
positivamente por los trabajadores, destacándose la retroalimentación y el reconocimiento otorgado
por la organización. Se concluyó que, aunque existen fortalezas, persisten aspectos
organizacionales que inciden en la rotación del personal. En respuesta, se propuso un plan de acción
empresarial orientado estratégicamente a reducir los índices de rotación y los costos asociados, que
contribuyó así al fortalecimiento de la gestión del personal.
The analysis of employee turnover at Agencia Aduanera y Naviera Reyes del Comercio S.A. arose from the problem identified during the 2023–2025 period. The general objective of the research was to analyze the factors, associated costs, and turnover rates recorded during that period. Theoretically, the factors studied were based on Herzberg's Two-Factor Theory. Three variables were examined, and the research was conducted using a mixed-methods approach, with a descriptive scope, deductive method, and non-experimental design. Surveys and interviews were used as data collection techniques. Among the main findings, employees perceived noncompliance with social security benefits, ambiguity in job role definitions, and dissatisfaction with overtime compensation mechanisms. Nevertheless, positive motivational factors were identified, particularly feedback and recognition provided by the organization. It was concluded that, although organizational strengths exist, certain organizational issues continue to contribute to employee turnover. In response, a business action plan was proposed with the strategic objective of reducing turnover rates and the associated costs, thereby contributing to the strengthening of personnel management.
The analysis of employee turnover at Agencia Aduanera y Naviera Reyes del Comercio S.A. arose from the problem identified during the 2023–2025 period. The general objective of the research was to analyze the factors, associated costs, and turnover rates recorded during that period. Theoretically, the factors studied were based on Herzberg's Two-Factor Theory. Three variables were examined, and the research was conducted using a mixed-methods approach, with a descriptive scope, deductive method, and non-experimental design. Surveys and interviews were used as data collection techniques. Among the main findings, employees perceived noncompliance with social security benefits, ambiguity in job role definitions, and dissatisfaction with overtime compensation mechanisms. Nevertheless, positive motivational factors were identified, particularly feedback and recognition provided by the organization. It was concluded that, although organizational strengths exist, certain organizational issues continue to contribute to employee turnover. In response, a business action plan was proposed with the strategic objective of reducing turnover rates and the associated costs, thereby contributing to the strengthening of personnel management.
Palabras clave
Costos, Estrategia, Insatisfacción, Motivación, Rotación