Propuesta para la optimización del desempeño laboral en el departamento de cobros, Banco Promerica Tegucigalpa, 2025
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Date
2025-11-06
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
La investigación analizó el impacto del estilo de liderazgo y el clima organizacional en el Departamento de Cobros de Banco Promerica, Tegucigalpa, con el propósito de identificar oportunidades de mejora en la gestión del talento humano y la eficiencia operativa. Se aplicó un enfoque cuantitativo con diseño no experimental, transversal y descriptivo. La población estuvo conformada por 82 colaboradores, utilizando una muestra probabilística y encuestas como técnica principal. Se emplearon dos instrumentos: una encuesta de clima laboral y un test de estilo de liderazgo en tercera persona, lo que permitió caracterizar tendencias y percepciones sobre los mandos medios. Los hallazgos evidenciaron la coexistencia de estilos democráticos y autoritarios, predominando el primero, aunque con desafíos en cargas laborales, reconocimiento y formación, proponiéndose estrategias para fortalecer cohesión, motivación y productividad.
The research analyzed the impact of leadership style and organizational climate in the Collections Department of Banco Promerica, Tegucigalpa, with the purpose of identifying opportunities for improvement in human talent management and operational efficiency. A quantitative approach was applied with a non-experimental, cross-sectional, and descriptive design. The population consisted of 82 collaborators, using a probabilistic sample and surveys as the main data collection technique. Two instruments were used: an organizational climate survey and a leadership style test in the third person, which allowed the characterization of trends and perceptions regarding middle management. The findings revealed the coexistence of democratic and authoritarian styles, with the former being predominant, although challenges were identified in workload distribution, recognition, and training. Based on these results, strategies were proposed to strengthen cohesion, motivation, and productivity
The research analyzed the impact of leadership style and organizational climate in the Collections Department of Banco Promerica, Tegucigalpa, with the purpose of identifying opportunities for improvement in human talent management and operational efficiency. A quantitative approach was applied with a non-experimental, cross-sectional, and descriptive design. The population consisted of 82 collaborators, using a probabilistic sample and surveys as the main data collection technique. Two instruments were used: an organizational climate survey and a leadership style test in the third person, which allowed the characterization of trends and perceptions regarding middle management. The findings revealed the coexistence of democratic and authoritarian styles, with the former being predominant, although challenges were identified in workload distribution, recognition, and training. Based on these results, strategies were proposed to strengthen cohesion, motivation, and productivity
Keywords
Clima organizacional, Eficiencia, Liderazgo, Motivación, Talento humano