Análisis de la estructura jerárquica y su relación con el clima organizacional en Servi Autos San José 2026
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2026-08-01
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Universidad Tecnológica Centroamericana UNITEC
Resumen
La presente investigación tuvo como propósito evaluar la estructura organizacional y su relación con el clima laboral del personal de Servi Autos San José en San Pedro Sula, con la finalidad de identificar los factores que afectan el clima organizacional, el desempeño laboral, la motivación y los roles asignados de los colaboradores. El trabajo investigativo tuvo como finalidad proponer nuevas estrategias de mejora dirigida a formalizar la estructura jerárquica y fortalecer el clima organizacional de la empresa. La metodología aplicada fue bajo un enfoque mixto, aplicando encuestas estructuradas a los colaboradores y entrevista a uno de los socios de la organización, utilizando las herramientas estadísticas para la validación de la confiabilidad de los instrumentos y analizar la relación entre las variables. Los resultados demostraron que la formalización de una estructura jerárquica permite a la organización mejorar el clima organizacional y dotar al personal de las habilidades y conocimientos que el rol establece. Se concluyó que la mejora en el clima organizacional es crucial para impulsar el autoliderazgo, la comunicación y el desempeño de los colaboradores.
The purpose of this research was to evaluate the organizational structure and its relationship with the work environment of the employees of Servi Autos San José in San Pedro Sula, with the aim of identifying the factors that affect the organizational climate, job performance, motivation, and the roles assigned to employees. The study also aimed to propose improvement strategies focused on formalizing the organizational hierarchy and strengthening the company’s organizational climate. The research methodology followed a mixed-methods approach, using structured surveys administered to employees and an interview with one of the organization’s partners. Statistical tools were applied to validate the reliability of the research instruments and to analyze the relationship between the variables. The results showed that formalizing a hierarchical structure enables the organization to improve its organizational climate and provide employees with the skills and knowledge required to effectively fulfill their assigned roles. It was concluded that improving the organizational climate is essential to promoting self-leadership, communication, and employee performance.
The purpose of this research was to evaluate the organizational structure and its relationship with the work environment of the employees of Servi Autos San José in San Pedro Sula, with the aim of identifying the factors that affect the organizational climate, job performance, motivation, and the roles assigned to employees. The study also aimed to propose improvement strategies focused on formalizing the organizational hierarchy and strengthening the company’s organizational climate. The research methodology followed a mixed-methods approach, using structured surveys administered to employees and an interview with one of the organization’s partners. Statistical tools were applied to validate the reliability of the research instruments and to analyze the relationship between the variables. The results showed that formalizing a hierarchical structure enables the organization to improve its organizational climate and provide employees with the skills and knowledge required to effectively fulfill their assigned roles. It was concluded that improving the organizational climate is essential to promoting self-leadership, communication, and employee performance.
Palabras clave
Clima organizacional, Comunicación, Descriptores de puestos, Estructura jerárquica, Motivación