Teletrabajo híbrido como herramienta de gestión para fortalecer la productividad y el Liderazgo Estratégico en Empresa ABC
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Fecha
2026-07-01
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Universidad Tecnológica Centroamericana UNITEC
Resumen
La presente investigación tuvo como propósito analizar el teletrabajo híbrido como herramienta de gestión para fortalecer la productividad y el liderazgo estratégico en Empresa ABC.
El objetivo general consistió en diseñar un plan de evaluación e implementación del teletrabajo híbrido a partir del diagnóstico organizacional y del análisis de los factores que incidieron en la
productividad y el liderazgo estratégico, con potencial de escalabilidad a otras empresas del sector financiero. Metodológicamente, el estudio se desarrolló bajo un enfoque cuantitativo, con un diseño no experimental de corte transversal y un alcance correlacional, aplicándose un cuestionario estructurado bajo escala de Likert a un censo poblacional de 30 colaboradores del Departamento
de Créditos Banca de Personas. Se concluyó que el teletrabajo híbrido se encontraba consolidado en la institución, aunque persistían áreas de mejora en la gestión de equipos mixtos y en el reconocimiento del desempeño. Se recomendó implementar el Sistema Integrado de Gestión del Desempeño propuesto, fortaleciendo las competencias de liderazgo estratégico de los responsables de equipos híbridos.
This research aimed to analyze hybrid telework as a management tool to strengthen productivity and strategic leadership at Empresa ABC. The general objective consisted of designing an evaluation and implementation plan for hybrid telework based on an organizational diagnosis and an analysis of the factors that influenced productivity and strategic leadership, with potential scalability to other companies in the financial sector. Methodologically, the study followed a quantitative approach, with a non-experimental, cross-sectional design and a correlational scope, applying a structured Likert-scale questionnaire to a population census of 30 employees from the Personal Banking Credit Department. It was concluded that hybrid telework was consolidated within the institution, although areas for improvement persisted in the management of mixed teams and in the recognition of performance. It was recommended to implement the proposed Integrated Performance Management System, strengthening the strategic leadership competencies of those responsible for hybrid teams.
This research aimed to analyze hybrid telework as a management tool to strengthen productivity and strategic leadership at Empresa ABC. The general objective consisted of designing an evaluation and implementation plan for hybrid telework based on an organizational diagnosis and an analysis of the factors that influenced productivity and strategic leadership, with potential scalability to other companies in the financial sector. Methodologically, the study followed a quantitative approach, with a non-experimental, cross-sectional design and a correlational scope, applying a structured Likert-scale questionnaire to a population census of 30 employees from the Personal Banking Credit Department. It was concluded that hybrid telework was consolidated within the institution, although areas for improvement persisted in the management of mixed teams and in the recognition of performance. It was recommended to implement the proposed Integrated Performance Management System, strengthening the strategic leadership competencies of those responsible for hybrid teams.
Palabras clave
Liderazgo estratégico, Productividad laboral, Sector financiero, Teletrabajo híbrido