Relación entre desgaste emocional, deterioro psicológico y desempeño laboral en IF Security, 2026.
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2026-04-01
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Universidad Tecnológica Centroamericana UNITEC
Resumen
El presente estudio tuvo como objetivo analizar la relación entre el desgaste emocional, el deterioro psicológico y el desempeño laboral del personal operativo de la empresa JF Security S. de R.L., durante el año 2026. La investigación se desarrolló bajo un enfoque cuantitativo con alcance descriptivo–correlacional y un diseño no experimental de corte transversal. La muestra estuvo conformada por 31 colaboradores operativos. Los resultados obtenidos mediante la escala DASS-21 evidenciaron que el 87% del personal se encuentra dentro de rangos considerados normales, es decir, sin presencia de sintomatología significativa en las dimensiones evaluadas (estrés, ansiedad y depresión) según la escala DASS-21. En cuanto a los indicadores de desempeño laboral, se identificó que el 40% de los casos se relaciona con incumplimiento de funciones, otro 40% con bajo compromiso y un 20% con conductas inadecuadas. En consecuencia, se determinó que existe una relación entre el deterioro psicológico y el desempeño laboral, evidenciando que las alteraciones emocionales influyen en el comportamiento y rendimiento del personal operativo
The objective of this study was to analyze the relationship between emotional exhaustion, psychological distress, and job performance among operational staff at JF Security S. de R.L. during the year 2026. The research was conducted using a quantitative approach with a descriptive–correlational scope and a non-experimental cross-sectional design. The sample consisted of 31 operational employees. The results obtained through the DASS-21 scale showed that 87% of the personnel are within normal ranges, indicating the absence of significant symptomatology in the evaluated dimensions (stress, anxiety, and depression) according to the DASS-21 scale. Regarding job performance indicators, it was identified that 40% of the cases are related to non-compliance with duties, another 40% to low commitment, and 20% to inappropriate behaviors. Consequently, it was determined that there is a relationship between psychological distress and job performance, demonstrating that emotional alterations influence the behavior and performance of operational staff
The objective of this study was to analyze the relationship between emotional exhaustion, psychological distress, and job performance among operational staff at JF Security S. de R.L. during the year 2026. The research was conducted using a quantitative approach with a descriptive–correlational scope and a non-experimental cross-sectional design. The sample consisted of 31 operational employees. The results obtained through the DASS-21 scale showed that 87% of the personnel are within normal ranges, indicating the absence of significant symptomatology in the evaluated dimensions (stress, anxiety, and depression) according to the DASS-21 scale. Regarding job performance indicators, it was identified that 40% of the cases are related to non-compliance with duties, another 40% to low commitment, and 20% to inappropriate behaviors. Consequently, it was determined that there is a relationship between psychological distress and job performance, demonstrating that emotional alterations influence the behavior and performance of operational staff
Palabras clave
Desgaste emocional, Deterioro psicológico, Desempeño laboral, Estrés, Bienestar laboral