Propuesta de sistema de inteligencia de negocios (BI) en el departamento de tecnología de Banco Delta
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Date
2026-05-30
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
El propósito de la investigación fue analizar la factibilidad de implementar un sistema de Inteligencia de Negocios (BI) en el Departamento de Tecnología de Banco Delta en Honduras, con el fin de optimizar la gestión de información y fortalecer la toma de decisiones estratégicas en un contexto de transformación digital. La investigación tuvo como objetivo diseñar un plan que busque integrar fuentes de datos aisladas, automatizar procesos críticos y habilitar por medio de Dashboards interactivos en tiempo real que optimicen las operaciones del banco. La metodología que se utilizó fue de tipo mixto, capaz de usar cuestionarios aplicados a los colaboradores del área de tecnología, análisis estadístico de los resultados, así como la revisión documental que permitió validar los resultados. Entre los resultados más relevantes se identificó la necesidad de centralizar la información, reducir la dependencia de registros manuales y fortalecer las competencias del personal en el uso de herramientas analíticas. Se concluyó que la adopción de BI es viable y necesaria para la institución, recomendándose una implementación gradual acompañada de capacitación continua.
The purpose of this research was to analyze the feasibility of implementing a Business Intelligence (BI) system in the Technology Department of Banco Delta in Honduras, in order to optimize information management and strengthen strategic decision-making in a digital transformation context. The objective of the study was to design an action plan aimed at integrating dispersed data sources, automating critical processes, and enabling real-time interactive dashboards that would contribute to the operational efficiency of the organization. The methodology applied was based on a mixed approach, using questionnaires administered to technology department staff, statistical analysis of the results, and documentary review, which ensured the validity of the findings. Among the most relevant results, the need to centralize information, reduce dependence on manual records, and strengthen staff competencies in the use of analytical tools was identified. It was concluded that the adoption of BI is both feasible and necessary for the institution, with a gradual implementation accompanied by continuous training being recommended.
The purpose of this research was to analyze the feasibility of implementing a Business Intelligence (BI) system in the Technology Department of Banco Delta in Honduras, in order to optimize information management and strengthen strategic decision-making in a digital transformation context. The objective of the study was to design an action plan aimed at integrating dispersed data sources, automating critical processes, and enabling real-time interactive dashboards that would contribute to the operational efficiency of the organization. The methodology applied was based on a mixed approach, using questionnaires administered to technology department staff, statistical analysis of the results, and documentary review, which ensured the validity of the findings. Among the most relevant results, the need to centralize information, reduce dependence on manual records, and strengthen staff competencies in the use of analytical tools was identified. It was concluded that the adoption of BI is both feasible and necessary for the institution, with a gradual implementation accompanied by continuous training being recommended.
Keywords
Automatización, Datos, Eficiencia Operativa, Inteligencia de Negocios, Tecnología.