Estudio sobre los tiempos de despacho en el puesto fronterizo integrado de Corinto, Omoa, Cortes
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Date
2025-12-01
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Universidad Tecnológica Centroamericana UNITEC
Abstract
Este estudio analizo los tiempos de despacho en el Puesto Fronterizo Integrado (PFI) de Corinto, ubicado en Omoa, departamento de Cortés, Honduras. Surgió ante la creciente inconformidad de los usuarios, especialmente pilotos de transporte pesado, debido a los prolongados tiempos de espera, congestionamiento vehicular en la entrada y salida del PFI, así misma saturación operativa que se presenta en dicho puesto fronterizo, considerado uno de los más transitados de la región. La investigación tiene como objetivo general evaluar la operatividad del PFI de Corinto a través del estudio de tiempos de despacho, identificando barreras, cuellos de botella y oportunidades de mejora en las gestiones operativas. Para ello se emplea un enfoque metodológico mixto, incorporando técnicas como encuestas, entrevistas a los sectores claves y una bitácora con medición directa del tiempo en los procesos que se atienden en los módulos ágiles llamados “Centros de Facilitación al Comercio”. Los resultados permiten evidenciar factores que inciden en la lentitud del despacho, tales como poco personal para atender gran volumen de operaciones, limitaciones de espacios en la infraestructura, coordinación interinstitucional, rotación de personal con carencia de conocimientos en la materia, homologación de sistemas migratorios bilaterales. Finalmente, el estudio propone un plan de optimización de tiempos de despacho para mejorar la gestión operativa, optimizar los procesos, contribuyendo así a la reducción de los tiempos de despacho y fortaleciendo la competitividad regional.
This study analyzed dispatch times at the Integrated Border Post (IBP) of Corinto, located in Omoa, in the department of Cortés, Honduras. It arose in response to growing user dissatisfaction—especially among heavy transport drivers—due to prolonged waiting times, vehicle congestion at the IBP’s entry and exit points, and operational saturation at this border post, which is considered one of the busiest in the region. The general objective of the research is to evaluate the operability of the Corinto IBP through the study of dispatch times, identifying barriers, bottlenecks, and opportunities for improvement in operational procedures. To this end, a mixed methodological approach is employed, incorporating techniques such as surveys, interviews with key stakeholders, and a logbook with direct time measurement of the processes handled at the agile service modules known as “Trade Facilitation Centers.”The results reveal factors that contribute to slow dispatch processes, including insufficient staff to handle a high volume of operations, limited infrastructure space, shortcomings in inter- institutional coordination, staff rotation with a lack of subject-matter knowledge, and the lack of harmonization of bilateral migration systems. Finally, the study proposes a dispatch time optimization plan to improve operational management and streamline processes, thereby contributing to the reduction of dispatch times and strengthening regional competitiveness.
This study analyzed dispatch times at the Integrated Border Post (IBP) of Corinto, located in Omoa, in the department of Cortés, Honduras. It arose in response to growing user dissatisfaction—especially among heavy transport drivers—due to prolonged waiting times, vehicle congestion at the IBP’s entry and exit points, and operational saturation at this border post, which is considered one of the busiest in the region. The general objective of the research is to evaluate the operability of the Corinto IBP through the study of dispatch times, identifying barriers, bottlenecks, and opportunities for improvement in operational procedures. To this end, a mixed methodological approach is employed, incorporating techniques such as surveys, interviews with key stakeholders, and a logbook with direct time measurement of the processes handled at the agile service modules known as “Trade Facilitation Centers.”The results reveal factors that contribute to slow dispatch processes, including insufficient staff to handle a high volume of operations, limited infrastructure space, shortcomings in inter- institutional coordination, staff rotation with a lack of subject-matter knowledge, and the lack of harmonization of bilateral migration systems. Finally, the study proposes a dispatch time optimization plan to improve operational management and streamline processes, thereby contributing to the reduction of dispatch times and strengthening regional competitiveness.
Keywords
Puesto Fronterizo Integrado, Optimización de tiempos y operaciones, Tiempos de despacho