Evaluación de programas de capacitación y su relación con la retención de colaboradores Grupo Pollomanía, 2026.
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Date
2026-03-01
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Universidad Tecnológica Centroamericana UNITEC
Abstract
La presente investigación tiene como objetivo analizar la relación entre los programas de capacitación y la retención de los colaboradores, basándose en los programas existentes y la percepción de los colaboradores. Para ello, se empleó una metodología de enfoque mixto con un diseño no experimental, recolectando datos mediante una encuesta aplicada a la población conformada por los 35 colaboradores de Grupo Pollomanía. Se determinó que el 75.4% de los colaboradores valora positivamente la calidad y aplicabilidad de los programas, sin embargo, se identificó una brecha critica en la accesibilidad. Como conclusión, se aceptó la hipótesis de investigación al confirmar una correlación positiva moderada (r=0.53) entre la capacitación y la retención. Finalmente, se presenta la propuesta de mejora titulada: "Implementación de mejora de los programas de capacitación a fin de fortalecer la retención de los colaboradores de Grupo Pollomanía".
This research objective was to analyze the relationship between training programs and employee retention, based on existing programs and employee perception. To this end, a mixedmethods approach was employed with a non-experimental, cross-sectional, and descriptivecorrelational design, collecting data through a survey distributed among the 35 employees of Grupo Pollomanía. It was determined that 75.4% of employees positively value the quality and applicability of the training programs; however, a critical gap in accessibility was identified due to rigid schedules and complex enrollment processes. As conclusion, the research hypothesis was accepted by confirming a moderate positive correlation (r=0.53) between training and retention, thus demonstrating that satisfaction with learning strengthens emotional commitment and the intention to stay. Finally, the improvement proposal titled "Strategies to improve training programs and employee retention at Grupo Pollomanía" is presented.
This research objective was to analyze the relationship between training programs and employee retention, based on existing programs and employee perception. To this end, a mixedmethods approach was employed with a non-experimental, cross-sectional, and descriptivecorrelational design, collecting data through a survey distributed among the 35 employees of Grupo Pollomanía. It was determined that 75.4% of employees positively value the quality and applicability of the training programs; however, a critical gap in accessibility was identified due to rigid schedules and complex enrollment processes. As conclusion, the research hypothesis was accepted by confirming a moderate positive correlation (r=0.53) between training and retention, thus demonstrating that satisfaction with learning strengthens emotional commitment and the intention to stay. Finally, the improvement proposal titled "Strategies to improve training programs and employee retention at Grupo Pollomanía" is presented.
Keywords
Capacitación, Retención, Compromiso Laboral, Desarrollo Organizacional, Capital Humano