Modelo de evaluación de madurez digital en educación superior: estudio de caso UNITEC
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Date
2026-05-01
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
El presente trabajo evaluó la madurez digital de la Universidad Tecnológica Centroamericana (UNITEC) mediante un estudio cuantitativo basado en la aplicación de encuestas estructuradas a personal administrativo, docentes y estudiantes, orientado a identificar el nivel de alineación institucional con el modelo de nueve dimensiones propuesto por Muñoz Acuña et al. (2024). El objetivo fue determinar el nivel de madurez institucional y priorizar acciones que faciliten el avance desde la fase de disponibilidad hacia la de integración. Se construyó una matriz de operacionalización y se aplicaron instrumentos tipo Likert de cinco puntos, cuyos resultados fueron procesados mediante estadística descriptiva y análisis de confiabilidad en SPSS. Los resultados mostraron un desarrollo heterogéneo entre dimensiones: fortalezas en base tecnológica y servicios académicos digitales, y debilidades en gobernanza TIC, financiamiento y cultura organizacional. Se concluyó que UNITEC se ubica en una fase intermedia de madurez digital, con oportunidades claras de mejora en dimensiones estratégicas.
This study assessed the digital maturity of the Universidad Tecnológica Centroamericana (UNITEC) through a documentary analysis aimed at identifying strategies, barriers, and the degree of alignment with a nine-dimension model. The objective was to determine the institutional maturity level and prioritize actions to advance from the availability phase to integration. An operationalization matrix was built, and strategic plans, policies, infrastructure reports, and training records were analyzed; findings were triangulated with semi-structured interviews of key stakeholders. The analysis is descriptive statistics, and thematic qualitative analysis to synthesize relevant findings. Results showed a heterogeneous development: strengths in academic digital services and technological base, and notable weaknesses in ICT governance, funding, and organizational culture. Governance and human capital accounted for a substantial portion of the variation in the global index. It was concluded that UNITEC was in a transition phase toward digital integration, and it was recommended to prioritize governance policies, sustained budget allocation, and faculty and administrative training programs.
This study assessed the digital maturity of the Universidad Tecnológica Centroamericana (UNITEC) through a documentary analysis aimed at identifying strategies, barriers, and the degree of alignment with a nine-dimension model. The objective was to determine the institutional maturity level and prioritize actions to advance from the availability phase to integration. An operationalization matrix was built, and strategic plans, policies, infrastructure reports, and training records were analyzed; findings were triangulated with semi-structured interviews of key stakeholders. The analysis is descriptive statistics, and thematic qualitative analysis to synthesize relevant findings. Results showed a heterogeneous development: strengths in academic digital services and technological base, and notable weaknesses in ICT governance, funding, and organizational culture. Governance and human capital accounted for a substantial portion of the variation in the global index. It was concluded that UNITEC was in a transition phase toward digital integration, and it was recommended to prioritize governance policies, sustained budget allocation, and faculty and administrative training programs.
Keywords
Transformación digital, Madurez digital, Infraestructura, Gobernanza