Percepción y satisfacción de los beneficiarios en el programa de "becas solidarias"
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Date
2025-11-14
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
El presente proyecto tuvo como objetivo principal evaluar la percepción y satisfacción de los beneficiarios del programa de “Becas Solidarias” de la Secretaría de Desarrollo Social (SEDESOL), así como proponer un plan de mejora a partir de los hallazgos obtenidos. Para ello, se aplicaron encuestas a los becarios, donde se analizó la información de 259 encuestados, cuyos resultados revelaron un alto nivel de satisfacción en la atención y apoyo financiero, pero también mostró la necesidad de mejorar algunos aspectos del programa. En cuanto a la aplicabilidad del proyecto, se desarrolló la planificación detallada para la implementación del plan de mejora, incluyendo la identificación de los principales interesados, la definición de objetivos específicos, así como el un presupuesto asignado de 953,011.00 lempiras para llevar a cabo las acciones propuestas. Dentro del plan de mejora se destacan estrategias orientadas a optimizar los canales de comunicación, para garantizar una interacción más efectiva y constante con los becarios, un plan de capacitación dirigido al personal responsable de la atención y gestión de las becas para elevar la calidad del servicio en términos de empatía, responsabilidad y seguridad, además de establecer un sistema de seguimiento y evaluación para el plan, este sistema permitirá medir el impacto de las acciones implementadas y realizar ajustes que aseguren la mejora continua del programa.
The main objective of this project was to evaluate the perception and satisfaction of the beneficiaries of the “Solidarity Scholarships” program of the Ministry of Social Development (SEDESOL), as well as to propose an improvement plan based on the findings obtained. For this purpose, surveys were applied to scholarship recipients, where the information from 259 respondents was analyzed, whose results revealed a high level of satisfaction with the attention and financial support, but also showed the need to improve some aspects of the program. Regarding the applicability of the project, detailed planning for the implementation of the improvement plan was developed, including the identification of the main stakeholders, the definition of specific objectives, as well as an assigned budget of 953,011.00 lempiras to carry out the proposed actions. The improvement plan includes strategies aimed at optimizing communication channels to ensure more effective and constant interaction with scholarship recipients, a training plan for staff responsible for the care and management of scholarships to improve the quality of service in terms of empathy, responsibility and safety, and the establishment of a monitoring and evaluation system for the plan, which will measure the impact of the actions implemented and make adjustments to ensure continuous improvement of the program.
The main objective of this project was to evaluate the perception and satisfaction of the beneficiaries of the “Solidarity Scholarships” program of the Ministry of Social Development (SEDESOL), as well as to propose an improvement plan based on the findings obtained. For this purpose, surveys were applied to scholarship recipients, where the information from 259 respondents was analyzed, whose results revealed a high level of satisfaction with the attention and financial support, but also showed the need to improve some aspects of the program. Regarding the applicability of the project, detailed planning for the implementation of the improvement plan was developed, including the identification of the main stakeholders, the definition of specific objectives, as well as an assigned budget of 953,011.00 lempiras to carry out the proposed actions. The improvement plan includes strategies aimed at optimizing communication channels to ensure more effective and constant interaction with scholarship recipients, a training plan for staff responsible for the care and management of scholarships to improve the quality of service in terms of empathy, responsibility and safety, and the establishment of a monitoring and evaluation system for the plan, which will measure the impact of the actions implemented and make adjustments to ensure continuous improvement of the program.
Keywords
Beca de estudios, Satisfacción, Programas Sociales, Educación Superior, Evaluación de Proyectos