Plan de mejora para optimizar la gestión de inventarios y operaciones en Ferreco 2025
Loading...
Date
2025-11-07
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
El presente trabajo tuvo como propósito analizar las deficiencias operativas en la gestión de inventarios y cadena de suministro de FERRECO, empresa dedicada al sector ferretero en Santa Rosa de Copán, Honduras. Su finalidad consistió en diseñar una propuesta de mejora integral que optimizara los procesos logísticos, aumentara la eficiencia operativa y redujera los costos asociados. Se empleó un enfoque mixto, con método deductivo y diseño no experimental, utilizando como instrumentos un cuestionario estructurado aplicado por censo a los 18 colaboradores, entrevistas semiestructuradas a mandos medios y una bitácora de observación directa. Los resultados evidenciaron serias deficiencias como entregas tardías, falta de políticas formales, descoordinación con proveedores y sobrecostos logísticos. En consecuencia, se diseñaron seis estrategias: aplicación del modelo EOQ, automatización de inventarios, manual de procedimientos, protocolo con proveedores, programa de capacitación y política de abastecimiento. Se concluyó que la propuesta es viable, pertinente y necesaria, y se recomendó su implementación escalonada para mejorar la competitividad de la empresa.
The purpose of this paper was to analyze operational deficiencies in the inventory and supply chain management of FERRECO, a hardware company in Santa Rosa de Copán, Honduras. Its objective was to design a comprehensive improvement proposal that would optimize logistics processes, increase operational efficiency, and reduce associated costs. A quantitative approach, with a deductive method and a non-experimental design, was used. Instruments included a structured questionnaire administered by census to 18 employees, semi-structured interviews with middle management, and a direct observation log. The results revealed serious deficiencies such as late deliveries, lack of formal policies, lack of coordination with suppliers, and logistics cost overruns. Consequently, six strategies were designed: application of the EOQ model, inventory automation, a procedures manual, a supplier protocol, a training program, and a supply policy. The conclusion was that the proposal is feasible, relevant, and necessary, and its phased implementation was recommended to improve the company's competitiveness.
The purpose of this paper was to analyze operational deficiencies in the inventory and supply chain management of FERRECO, a hardware company in Santa Rosa de Copán, Honduras. Its objective was to design a comprehensive improvement proposal that would optimize logistics processes, increase operational efficiency, and reduce associated costs. A quantitative approach, with a deductive method and a non-experimental design, was used. Instruments included a structured questionnaire administered by census to 18 employees, semi-structured interviews with middle management, and a direct observation log. The results revealed serious deficiencies such as late deliveries, lack of formal policies, lack of coordination with suppliers, and logistics cost overruns. Consequently, six strategies were designed: application of the EOQ model, inventory automation, a procedures manual, a supplier protocol, a training program, and a supply policy. The conclusion was that the proposal is feasible, relevant, and necessary, and its phased implementation was recommended to improve the company's competitiveness.
Keywords
(automatización, cadena de suministro, compras, inventario, logística