Métodos de capacitación que reducen errores humanos en pérdida de información sensible en Grupo Vesta SPS, 2026
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Date
2026-05-01
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
La presente investigación tuvo como finalidad analizar la relación existente entre los métodos de capacitación y la reducción de errores humanos vinculados a la pérdida de información sensible en Grupo Vesta, San Pedro Sula, durante el año 2026. La investigación se fundamenta en la relevancia del factor humano como uno de los principales riesgos en la seguridad de la información, destacando la necesidad de fortalecer la cultura organizacional de ciberseguridad mediante procesos formativos adecuados, continuos y alineados a las funciones del personal. La finalidad de la investigación consistió en la identificación de cuales contribuyen de manera significativa a disminuir conductas inseguras y errores humanos que pueden derivar en incidentes de pérdida de información sensible. En cuanto al proceso metodológico, el estudio adoptó un enfoque cuantitativo, con un diseño no experimental, de tipo descriptivo y correlacional. Se utilizaron encuestas estructuradas con escalas tipo Likert para la recolección de datos cuantitativos. Las variables fueron operacionalizadas mediante dimensiones e indicadores claramente definidos, lo que permitió analizar la relación entre los métodos de capacitación y la reducción del error humano.
The purpose of this research was to analyze the relationship between training methods and the reduction of human errors linked to the loss of sensitive information at Grupo Vesta, San Pedro Sula, during 2026. The research is based on the relevance of the human factor as one of the main risks to information security, highlighting the need to strengthen the organizational cybersecurity culture through appropriate, continuous training processes aligned with staff functions. The aim of the research was to identify which methods significantly contribute to reducing unsafe behaviors and human errors that can lead to incidents of sensitive information loss. Regarding the methodological process, the study adopted a quantitative-methods approach, with a non- experimental, descriptive, and correlational design. Structured surveys with Likert-type scales were used to collect quantitative data. The variables were operationalized through clearly defined dimensions and indicators, allowing for the analysis of the relationship between training methods and the reduction of human error.
The purpose of this research was to analyze the relationship between training methods and the reduction of human errors linked to the loss of sensitive information at Grupo Vesta, San Pedro Sula, during 2026. The research is based on the relevance of the human factor as one of the main risks to information security, highlighting the need to strengthen the organizational cybersecurity culture through appropriate, continuous training processes aligned with staff functions. The aim of the research was to identify which methods significantly contribute to reducing unsafe behaviors and human errors that can lead to incidents of sensitive information loss. Regarding the methodological process, the study adopted a quantitative-methods approach, with a non- experimental, descriptive, and correlational design. Structured surveys with Likert-type scales were used to collect quantitative data. The variables were operationalized through clearly defined dimensions and indicators, allowing for the analysis of the relationship between training methods and the reduction of human error.
Keywords
Capacitación en ciberseguridad, Cultura Organizacional de Seguridad, Error Humano, Información sensible, Seguridad de la información