Propuesta de implementación tecnológica para picking de alto volumen y reducción de la fatiga del operario
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Date
2026-02-01
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
La presente investigación se centra en la formulación de una propuesta tecnológica para optimizar las operaciones de picking en un centro de distribución de alto volumen. El estudio aborda la problemática de la alta incidencia de errores humanos en la preparación de pedidos y la fatiga significativa de los operarios, la cual se traduce en discrepancias de inventario, disminución de la eficiencia y afectación de la moral del personal. Para lograr los objetivos fijados, la investigación se realiza mediante un examen minucioso de la situación actual, el análisis de las tecnologías de asistencia relevantes, la creación de un modelo de implementación completo y la cuantificación de las ventajas esperadas. Las acciones ejecutadas para obtener los resultados incluyen el análisis de datos históricos del Sistema de Gestión de Almacenes (WMS), la ejecución de sondeos y entrevistas a empleados y supervisores, además de una revisión sistemática de literatura vinculada. La investigación se lleva a cabo en el contexto de un centro de distribución específico que maneja un alto volumen de unidades y una gran diversidad de productos, buscando una solución que equilibre la eficiencia económica con el bienestar humano para lograr la excelencia operativa.
This research focuses on developing a technological proposal to optimize picking operations in a high-volume distribution center. The study addresses the problem of a high incidence of human errors in order preparation and significant operator fatigue, which leads to inventory discrepancies, decreased efficiency, and low staff morale. To achieve the proposed objectives, the study is developed through a comprehensive diagnosis of the current situation, research into relevant assisted technologies, the proposal of a detailed implementation model, and the quantification of expected benefits. The tasks carried out to obtain the results include the analysis of historical data from the Warehouse Management System (WMS), surveys and interviews with operators and supervisors, and a systematic review of specialized literature. The research is conducted in the context of a specific distribution center that handles a high volume of units and a wide diversity of products, seeking a solution that balances economic efficiency with human well-being to achieve operational excellence.
This research focuses on developing a technological proposal to optimize picking operations in a high-volume distribution center. The study addresses the problem of a high incidence of human errors in order preparation and significant operator fatigue, which leads to inventory discrepancies, decreased efficiency, and low staff morale. To achieve the proposed objectives, the study is developed through a comprehensive diagnosis of the current situation, research into relevant assisted technologies, the proposal of a detailed implementation model, and the quantification of expected benefits. The tasks carried out to obtain the results include the analysis of historical data from the Warehouse Management System (WMS), surveys and interviews with operators and supervisors, and a systematic review of specialized literature. The research is conducted in the context of a specific distribution center that handles a high volume of units and a wide diversity of products, seeking a solution that balances economic efficiency with human well-being to achieve operational excellence.
Keywords
Picking, Logística, Gestión de operaciones, WMS