Diagnóstico del estrés laboral y burnout, en los colaboradores de la UAC – CADECA, Tiloarque, Tegucigalpa, 2025
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Date
2025-10-01
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
La presente investigación tuvo como objetivo diagnosticar los niveles de estrés laboral y la posible presencia del síndrome de burnout en los colaboradores de la Unidad de Apoyo Corporativo (UAC) de CADECA. Se empleó una metodología cuantitativa con diseño descriptivo, utilizando como instrumentos el Test de Estrés Laboral y el cuestionario Maslach Burnout Inventory (MBI), aplicados a todo el personal de la UAC en Tiloarque. Los resultados revelaron que el 28% de los colaboradores presentó niveles medio y alto de estrés laboral, mientras que únicamente el 1.9% mostró síntomas compatibles con el síndrome de burnout. Aunque los niveles de burnout fueron bajos, el estudio permitió identificar señales de desgaste emocional y vulnerabilidad en ciertas áreas. En función de estos hallazgos, se diseñó una propuesta de intervención preventiva enfocada en el bienestar emocional de los colaboradores. El programa incluye la incorporación de atención psicológica, intervención en crisis, psicoeducación, la habilitación de espacios de desconexión, y un sistema de reconocimiento institucional. Esta propuesta busca no solo atender los casos existentes, sino también prevenir el aumento de sintomatología asociada al estrés crónico, promoviendo una cultura de autocuidado y apoyo continuo dentro de la organización.
This research aimed to diagnose the levels of work-related stress and the possible presence of burnout syndrome among employees of the Corporate Support Unit (UAC) at CADECA. A quantitative, descriptive methodology was used, applying the Work Stress Test and the Maslach Burnout Inventory (MBI) to all UAC personnel in Tiloarque. Results showed that 28% of employees presented medium to high levels of stress, while only 1.9% exhibited symptoms consistent with burnout syndrome. Although burnout levels were low, the study identified signs of emotional exhaustion and vulnerability in certain areas. Based on these findings, a preventive intervention proposal was developed, focusing on the emotional well-being of employees. The program includes psychological care, crisis intervention, psychoeducation, the creation of spaces for disconnection, and an institutional recognition system. This proposal seeks not only to address existing cases but also to prevent the escalation of stress-related symptoms by promoting a culture of self-care and ongoing support within the organization.
This research aimed to diagnose the levels of work-related stress and the possible presence of burnout syndrome among employees of the Corporate Support Unit (UAC) at CADECA. A quantitative, descriptive methodology was used, applying the Work Stress Test and the Maslach Burnout Inventory (MBI) to all UAC personnel in Tiloarque. Results showed that 28% of employees presented medium to high levels of stress, while only 1.9% exhibited symptoms consistent with burnout syndrome. Although burnout levels were low, the study identified signs of emotional exhaustion and vulnerability in certain areas. Based on these findings, a preventive intervention proposal was developed, focusing on the emotional well-being of employees. The program includes psychological care, crisis intervention, psychoeducation, the creation of spaces for disconnection, and an institutional recognition system. This proposal seeks not only to address existing cases but also to prevent the escalation of stress-related symptoms by promoting a culture of self-care and ongoing support within the organization.
Keywords
Autocuidado, Bienestar, Burnout, Estrés, Prevención