Propuesta de diseño de un módulo para la gestión de reservas, registros y cancelaciones para préstamos con garantía recíproca confianza SA-FGR
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Date
2025-11-14
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
El trabajo de investigación tuvo como propósito diseñar un prototipo de un módulo para la gestión de reservas, registros y cancelaciones de garantías recíprocas en BAC Honduras, con el fin de reducir errores, mejorar la eficiencia y garantizar la trazabilidad de los procesos. Se planteó como problema la dependencia de flujos manuales que generaban duplicidad de información, retrasos y falta de control. El estudio se guio por objetivos orientados a analizar los errores actuales, evaluar su impacto, documentar los procesos y proponer una solución digital. La metodología se basó en un enfoque mixto, con técnicas cualitativas y cuantitativas aplicadas a usuarios clave, y se apoyó en marcos teóricos como la Teoría General de Sistemas, PMBOK® y SCRUM bajo un enfoque híbrido. Los resultados evidenciaron fallas recurrentes en los procesos manuales y validaron la necesidad de una solución automatizada. En conclusión, se recomendó implementar el prototipo como primer paso hacia una plataforma integral, escalable y replicable en el sistema financiero nacional.
The research aimed to design a prototype module for the management of reservations, registrations, and cancellations of reciprocal guarantees at BAC Honduras, in order to reduce errors, improve efficiency, and ensure process traceability. The identified problem was the reliance on manual workflows that generated duplicated information, delays, and lack of control. The study was guided by objectives focused on analyzing current errors, evaluating their impact, documenting the processes, and proposing a digital solution. The methodology was based on a mixed approach, applying qualitative and quantitative techniques to key users, and supported by theoretical frameworks such as the General Systems Theory, PMBOK®, and SCRUM under a hybrid approach. The results showed recurrent failures in manual processes and validated the need for an automated solution. In conclusion, it was recommended to implement the prototype as the first step toward an integral, scalable, and replicable platform within the national financial system.
The research aimed to design a prototype module for the management of reservations, registrations, and cancellations of reciprocal guarantees at BAC Honduras, in order to reduce errors, improve efficiency, and ensure process traceability. The identified problem was the reliance on manual workflows that generated duplicated information, delays, and lack of control. The study was guided by objectives focused on analyzing current errors, evaluating their impact, documenting the processes, and proposing a digital solution. The methodology was based on a mixed approach, applying qualitative and quantitative techniques to key users, and supported by theoretical frameworks such as the General Systems Theory, PMBOK®, and SCRUM under a hybrid approach. The results showed recurrent failures in manual processes and validated the need for an automated solution. In conclusion, it was recommended to implement the prototype as the first step toward an integral, scalable, and replicable platform within the national financial system.
Keywords
Gestión de reservas, Transformación digital, Automatización