Optimización del sistema Apex en la plataforma Sure: mejora de la eficiencia en procesos de regularización predial en Honduras
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Date
2025-03-01
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Universidad Tecnológica Centroamericana UNITEC
Abstract
El presente Trabajo Final de Graduación tuvo como propósito proponer una solución tecnológica orientada a mejorar la eficiencia del proceso de regularización predial en Honduras, mediante la optimización del sistema APEX en su integración con la plataforma SURE. El objetivo principal fue diseñar una propuesta de automatización que permita reducir tiempos de respuesta, minimizar errores operativos y fortalecer el control de calidad bajo los lineamientos de la norma ISO 9001:2015. Se empleó un enfoque mixto con métodos cuantitativos y cualitativos, incorporando técnicas como minería de datos, análisis de clúster K-means, árboles de decisión y entrevistas semiestructuradas a personal clave. Los hallazgos revelaron ineficiencias recurrentes en los flujos actuales del sistema, así como oportunidades de mejora identificadas por los usuarios. Como conclusión, se determinó que una integración basada en metodologías ágiles, específicamente Scrum, permitiría mejorar significativamente la trazabilidad, automatización y monitoreo del proceso. Se recomienda la validación de esta propuesta a través de un plan piloto en contextos institucionales reales.
The purpose of this final thesis was to propose a technological solution aimed at improving the efficiency of the property regularization process in Honduras by optimizing the APEX system and its integration with the SURE platform. The main objective was to design an automation proposal that would reduce response times, minimize operational errors, and strengthen quality control under the guidelines of the ISO 9001:2015 standard. A mixed approach with quantitative and qualitative methods was used, incorporating techniques such as data mining, K-means cluster analysis, decision trees, and semi-structured interviews with key personnel. The findings revealed recurring inefficiencies in the system's current flows, as well as opportunities for improvement identified by users. In conclusion, it was determined that an integration based on agile methodologies, specifically Scrum, would significantly improve the traceability, automation, and monitoring of the process. Validation of this proposal through a pilot program in real institutional contexts is recommended.
The purpose of this final thesis was to propose a technological solution aimed at improving the efficiency of the property regularization process in Honduras by optimizing the APEX system and its integration with the SURE platform. The main objective was to design an automation proposal that would reduce response times, minimize operational errors, and strengthen quality control under the guidelines of the ISO 9001:2015 standard. A mixed approach with quantitative and qualitative methods was used, incorporating techniques such as data mining, K-means cluster analysis, decision trees, and semi-structured interviews with key personnel. The findings revealed recurring inefficiencies in the system's current flows, as well as opportunities for improvement identified by users. In conclusion, it was determined that an integration based on agile methodologies, specifically Scrum, would significantly improve the traceability, automation, and monitoring of the process. Validation of this proposal through a pilot program in real institutional contexts is recommended.
Keywords
APEX, Automatización, Mejora continua, Regularización predial, TECHNOLOGY::Electrical engineering, electronics and photonics::Electronic measurement and instrumentation