Análisis de las limitaciones operativas en la gestión de servicios de salud de Fundación Camo y desarrollo de un prototipo para una plataforma de gestión de servicio
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Date
2026-02-03
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Universidad Tecnológica Centroamericana UNITEC
Abstract
La Fundación CAMO enfrenta limitaciones significativas en su infraestructura tecnológica y en la gestión de la información clínica y administrativa, lo cual afecta la eficiencia operativa, la trazabilidad de los pacientes y la calidad de la atención brindada. El presente estudio tiene como objetivo diseñar un prototipo de Sistema Integral de Gestión de Servicios Médicos que contribuya a la transformación digital de la institución, permitiendo centralizar la información, automatizar procesos críticos y fortalecer la capacidad operativa institucional. La investigación se desarrolló bajo un enfoque cualitativo, apoyado en técnicas de diagnóstico organizacional, análisis de procesos y evaluación de la percepción del personal. Los resultados evidencian deficiencias en conectividad, coexistencia de procesos manuales y digitales no integrados, así como brechas en las competencias tecnológicas del personal; sin embargo, también reflejan una disposición favorable hacia la adopción de soluciones tecnológicas. Con base en el diagnóstico, se definieron funcionalidades prioritarias como el expediente clínico digital, el control de citas, la gestión de inventarios y la generación de reportes automáticos. Asimismo, se seleccionó un stack tecnológico robusto y escalable que garantiza la viabilidad del prototipo. Aunque el impacto del sistema es aún potencial, los hallazgos permiten inferir que su implementación contribuiría a mejorar la eficiencia operativa y la calidad de la atención, estableciendo una base sólida para futuras evaluaciones cuantitativas.
The CAMO Foundation faces significant limitations in its technological infrastructure and in the management of clinical and administrative information, which negatively affect operational efficiency, patient traceability, and quality of care. This study aims to design a prototype of an Integrated Medical Services Management System to support the institution’s digital transformation, enabling information centralization, automation of critical processes, and the strengthening of operational capacity. The research was conducted using a qualitative approach, supported by organizational diagnostic techniques, process analysis, and staff perception assessment. The findings reveal deficiencies in connectivity, the coexistence of manual and non-integrated digital processes, and gaps in staff technological competencies; however, they also show a positive attitude toward the adoption of technological solutions. Based on the diagnostic results, priority functionalities were defined, including digital medical records, appointment scheduling, inventory management, and automated reporting. A robust and scalable technological stack was selected to ensure the prototype’s feasibility. Although the system’s impact is currently potential, the results suggest that its implementation could significantly improve operational efficiency and quality of care, providing a solid foundation for future quantitative evaluations.
The CAMO Foundation faces significant limitations in its technological infrastructure and in the management of clinical and administrative information, which negatively affect operational efficiency, patient traceability, and quality of care. This study aims to design a prototype of an Integrated Medical Services Management System to support the institution’s digital transformation, enabling information centralization, automation of critical processes, and the strengthening of operational capacity. The research was conducted using a qualitative approach, supported by organizational diagnostic techniques, process analysis, and staff perception assessment. The findings reveal deficiencies in connectivity, the coexistence of manual and non-integrated digital processes, and gaps in staff technological competencies; however, they also show a positive attitude toward the adoption of technological solutions. Based on the diagnostic results, priority functionalities were defined, including digital medical records, appointment scheduling, inventory management, and automated reporting. A robust and scalable technological stack was selected to ensure the prototype’s feasibility. Although the system’s impact is currently potential, the results suggest that its implementation could significantly improve operational efficiency and quality of care, providing a solid foundation for future quantitative evaluations.
Keywords
Transformación digital, Gestión de servicios médicos, Sistema de información, Salud, Eficiencia operativa