Propuesta de modelo integral para optimizar el mantenimiento y control de equipos informáticos en la UNAG
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Date
2026-05-01
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Universidad Tecnológica Centroamericana UNITEC
Abstract
La presente investigación analiza la situación actual del mantenimiento y control de equipos informáticos en la Universidad Nacional de Agricultura (UNAG), con el objetivo de evaluar su impacto en la eficiencia operativa, la continuidad de servicios tecnológicos y la gestión de recursos informáticos. A través de un enfoque mixto, se identificaron las principales fortalezas y debilidades del sistema actual. Los resultados destacan como ventajas significativas la estandarización de procesos de mantenimiento preventivo y la gestión centralizada de recursos tecnológicos, que contribuyen a una mayor estabilidad operativa. Sin embargo, se evidenciaron limitaciones críticas como la falta de protocolos unificados de intervención, la predominancia de mantenimiento reactivo sobre el predictivo, y la insuficiente capacitación del personal en nuevas tecnologías. El estudio concluye que la complementación de un modelo integral de mantenimiento, basado en estándares internacionales y tecnologías de monitoreo continuo, podría mejorar significativamente la disponibilidad de equipos, reducir costos operativos y optimizar la inversión en recursos tecnológicos, garantizando así la continuidad de los servicios académicos y administrativos que dependen de la infraestructura informática institucional.
This research analyzes the current situation of maintenance and control of computer equipment at the National University of Agriculture (UNAG), aiming to evaluate its impact on operational efficiency, continuity of technological services, and management of IT resources. Through a mixed-method approach, the main strengths and weaknesses of the current system were identified. The results highlight significant advantages such as the standardization of preventive maintenance processes and centralized management of technological resources, which contribute to greater operational stability. However, critical limitations were revealed, including the lack of unified intervention protocols, the predominance of reactive over predictive maintenance, and insufficient staff training in new technologies. The study concludes that implementing a comprehensive maintenance model, based on international standards and continuous monitoring technologies, could significantly improve equipment availability, reduce operational costs, and optimize investment in technological resources, thereby ensuring the continuity of academic and administrative services that depend on the institutional IT infrastructure.
This research analyzes the current situation of maintenance and control of computer equipment at the National University of Agriculture (UNAG), aiming to evaluate its impact on operational efficiency, continuity of technological services, and management of IT resources. Through a mixed-method approach, the main strengths and weaknesses of the current system were identified. The results highlight significant advantages such as the standardization of preventive maintenance processes and centralized management of technological resources, which contribute to greater operational stability. However, critical limitations were revealed, including the lack of unified intervention protocols, the predominance of reactive over predictive maintenance, and insufficient staff training in new technologies. The study concludes that implementing a comprehensive maintenance model, based on international standards and continuous monitoring technologies, could significantly improve equipment availability, reduce operational costs, and optimize investment in technological resources, thereby ensuring the continuity of academic and administrative services that depend on the institutional IT infrastructure.
Keywords
Equipos informáticos, Gestión tecnológica, Mantenimiento predictivo, Recursos tecnológicos, Universidad