Propuesta de mejora en los procesos de formulación de productos químicos de la empresa XYZ
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Date
2025-05-01
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Tecnológica Centroamericana UNITEC
Abstract
La Gestión de la Calidad Total (TQM por sus siglas en inglés), es una metodología originada en la década de 1950, siendo sus precursores Philip Crosby, Edward Deming y Joseph Jurán, dicha metodología tiene un enfoque en la prevención de errores, la cual busca mejorar la calidad de los productos, procesos o servicios dentro de una organización. El propósito de la investigación desarrollada, fue poder plantear a la empresa XYZ una propuesta de mejora en la formulación de químicos basada en la metodología TQM, la cual permitió reducir el porcentaje de productos no conformes en los procesos de formulación. Se implementó una metodología de investigación de enfoque mixto, alcance descriptivo- explicativo y diseño transversal. Los resultados obtenidos demuestran que las variables que impactan en el porcentaje de productos no conformes de la empresa fueron mano de obra, equipos de medición y procedimientos operativos estándar; para obtener dichos resultados se implementaron las metodología del ciclo PHVA (Planear, Hacer, Verificar y Actuar) y DMAIC (Definir, Medir, Analizar, Implementar y Controlar); para la investigación se realizó un muestreo no probabilístico analizando los datos obtenidos desde julio de 2024 a febrero de 2025.
Total Quality Management (TQM) is a methodology that originated in the 1950’s, with pioneers such as Philip Crosby, Edward Deming, and Joseph Juran. This methodology focuses on error prevention, aiming to improve the quality of products, processes, or services within an organization. The purpose of the research conducted was to present the company XYZ with a proposal for improvement in chemical formulation based on the TQM methodology, which allowed for a reduction in the percentage of nonconforming products in the formulation processes. A mixed-methods research methodology with a descriptive-explanatory scope and a cross-sectional design was implemented. The results obtained demonstrate that the variables impacting the percentage of non-conforming products in the company were labor, measurement equipment, and standard operating procedures. To obtain these results, the PHVA (Plan, Do, Check, Act) and DMAIC (Define, Measure, Analyze, Implement, and Control) methodologies were implemented. for the research; a non-probabilistic sampling was conducted, analyzing data obtained from July 2024 to February 2025
Total Quality Management (TQM) is a methodology that originated in the 1950’s, with pioneers such as Philip Crosby, Edward Deming, and Joseph Juran. This methodology focuses on error prevention, aiming to improve the quality of products, processes, or services within an organization. The purpose of the research conducted was to present the company XYZ with a proposal for improvement in chemical formulation based on the TQM methodology, which allowed for a reduction in the percentage of nonconforming products in the formulation processes. A mixed-methods research methodology with a descriptive-explanatory scope and a cross-sectional design was implemented. The results obtained demonstrate that the variables impacting the percentage of non-conforming products in the company were labor, measurement equipment, and standard operating procedures. To obtain these results, the PHVA (Plan, Do, Check, Act) and DMAIC (Define, Measure, Analyze, Implement, and Control) methodologies were implemented. for the research; a non-probabilistic sampling was conducted, analyzing data obtained from July 2024 to February 2025
Keywords
PHVA, Gestión de calidad, Metodología de la investigación, Prevención